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At Index Group, we strive to provide the highest level of service and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds may be issued in the following situations:

  • If the requested service is not initiated due to a delay or fault on our part.
  • If the assigned service provider fails to deliver services as agreed, and the issue cannot be resolved after reasonable attempts.
  • In case of a duplicate payment or billing error.

Refunds will not be provided in the following cases:

  • If the service has already been completed and delivered as agreed.
  • If delays or issues occur due to incorrect or incomplete information provided by the customer.
  • For cancellations made after the service has been initiated.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Submit your refund request by emailing us at [Insert Email Address] or calling us at [Insert Phone Number]. Include the following details:
    • Full name
    • Contact information
    • Description of the service and reason for the refund request
    • Supporting documentation (if applicable)
  2. Review Process: We will review your request within [Insert Number] business days and contact you for any additional information, if needed.
  3. Resolution: After completing the review, we will notify you of the decision regarding your refund request.

3. Refund Method

If your refund request is approved:

  • Refunds will be processed via the original payment method used at the time of purchase.
  • The refund will be initiated within [Insert Number] business days of approval. The time for the refund to reflect in your account may vary depending on your financial institution.

4. Modifications to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing this page periodically for updates.

4. Contact Information

For refund requests or inquiries, please contact us:
Index Group
Email: [info@indextower.in]
Phone: [+91 8506940491]
Address: [21D, Alex Tower no5, phase 3, DLF Cyber City. Gurugram-122002.]